Terms of service

Terms of Service – Kovai Coins

Last updated: November 12, 2026

1. AGREEMENT TO TERMS

These Terms of Service constitute a legally binding agreement between You, whether personally or on behalf of an entity ("You"), and Kovai Coins ("Company", "We", "Us" or "Our"), concerning Your access to and use of the https://www.kovaicoins.in website and any related media, channels or mobile applications (collectively, the "Site").

Kovai Coins operates in India and has its business address at:

106, Big Bell Complex,
Diwan Bahadur Road,
R.S. Puram, Coimbatore – 641002,
Tamil Nadu, India.

By accessing or using Our Site, You acknowledge that You have read, understood and agreed to these Terms of Service.

If You do not agree with these Terms, You must discontinue using Our Site.

We reserve the right to update or modify these Terms at any time. Any changes will be published on this page with an updated "Last updated" date.

Your continued use of the Site after changes are published constitutes acceptance of the revised Terms, subject to applicable law.

The Site is intended for users who are legally permitted to access and use online shopping services under applicable laws. Minors must use the Site with the involvement and supervision of their parent or legal guardian, as required by law.

2. INTELLECTUAL PROPERTY RIGHTS

Unless otherwise stated, the Site and all its contents, including source code, databases, website design, text, photographs, product images, videos, graphics, logos, trademarks and other materials, are owned by or licensed to Kovai Coins.

All such materials are protected by applicable copyright, trademark and intellectual property laws.

You are granted a limited, non-exclusive and non-transferable right to access and use the Site for personal and non-commercial purposes.

You may not copy, reproduce, distribute, modify, publish, sell or commercially exploit any content from Our Site without Our prior written permission.

All rights not expressly granted under these Terms are reserved by Kovai Coins.

3. USER REPRESENTATIONS

By using Our Site, You represent and agree that:

1. All information You provide is accurate, complete and up to date.
2. You will maintain and update Your account information whenever necessary.
3. You have the legal capacity to agree to these Terms.
4. You will not use Our Site for any unlawful or unauthorized purpose.
5. You will not access Our Site using automated methods, bots or unauthorized scripts.
6. You will not attempt to interfere with the security or proper functioning of Our Site.
7. Your use of Our Site will comply with all applicable Indian laws and regulations.

If You provide inaccurate or incomplete information, We reserve the right to suspend or terminate Your account or cancel an order where legally permissible.

4. USER REGISTRATION

You may be required to create an account to access certain features of Our Site.

You agree to:

- Provide accurate registration information.
- Keep Your login credentials confidential.
- Take responsibility for activities conducted through Your account.
- Notify Us immediately if You suspect unauthorized access to Your account.

We reserve the right to suspend or terminate accounts involved in fraudulent, unlawful or unauthorized activities, subject to applicable law.

5. PRODUCTS

Kovai Coins specializes in collectible coins, currency notes, commemorative coins and other numismatic collectibles.

We make reasonable efforts to display product photographs, descriptions, specifications, prices and condition details as accurately as possible.

However, please note:

- Actual product colours and appearance may vary slightly due to photography, lighting and screen settings.
- Collectible coins and currency notes may have natural variations in colour, wear, toning, surface marks and preservation.
- Product descriptions and grades are provided based on Our assessment and available information.
- Historical information, mint details, dates and other numismatic specifications are provided to the best of Our knowledge.
- Unless specifically stated, products are sold as collectible items and not as investment products.
- The availability of products is subject to existing stock.
- We reserve the right to discontinue products or update prices at any time.

Where a product is described as a particular grade or condition, You should refer to the photographs and description provided on the product page before purchasing.

All products are subject to availability, and We cannot guarantee that an item will remain in stock until an order is successfully confirmed.

6. PURCHASES AND PAYMENT

We accept payments through the payment methods made available during checkout.

These may include:

- UPI
- Debit Cards
- Credit Cards
- Net Banking
- Other supported payment methods
- Cash on Delivery, where available

All prices displayed on Our Site are in Indian Rupees (INR).

You agree to provide accurate billing, shipping and payment information when placing an order.

You authorize Us and Our payment service providers to process payments for the products purchased, including applicable shipping charges and other disclosed fees.

Applicable taxes will be charged as required under Indian tax laws.

We reserve the right to correct pricing errors, inaccuracies or omissions. If an order is affected by a significant pricing error, We may contact You to resolve the issue or cancel the order and process an appropriate refund.

We also reserve the right to refuse, restrict or cancel orders where necessary due to suspected fraud, payment issues, stock availability or other legitimate business reasons, subject to applicable law.

7. RETURN AND REFUND POLICY

Please review Our Return and Refund Policy before making a purchase.

Our Return and Refund Policy explains the applicable conditions, return eligibility, cancellation process and refund procedure.

You can access Our policy here:

https://www.kovaicoins.in/policies/refund-policy

All returns and refunds will be handled in accordance with the published policy and applicable Indian consumer protection laws.

8. PROHIBITED ACTIVITIES

You agree not to use Our Site for any purpose other than legitimate browsing, purchasing and other activities expressly permitted by Us.

You must not:

1. Systematically collect or retrieve information from Our Site without written permission.
2. Attempt to deceive, defraud or mislead Us or other users.
3. Access another user's account or confidential information without authorization.
4. Interfere with or bypass security features of Our Site.
5. Upload viruses, malicious software or harmful code.
6. Use bots, scrapers or automated tools to collect information without authorization.
7. Copy or reproduce Our website content, photographs or product descriptions for unauthorized commercial purposes.
8. Use Our customer support services to submit false or misleading complaints.
9. Harass, threaten or abuse Our employees, representatives or other customers.
10. Use Our Site in violation of applicable laws and regulations.
11. Attempt to disrupt the operation, availability or security of Our Site.
12. Impersonate another individual or provide fraudulent account information.
13. Use information obtained from Our Site for spam, unauthorized marketing or fraudulent activities.
14. Use Our Site to engage in any activity that infringes the intellectual property rights of Kovai Coins or any third party.

Any violation of these conditions may result in account suspension, order cancellation or other appropriate action as permitted by law.

9. USER-GENERATED CONTRIBUTIONS

Our Site may provide opportunities for users to submit reviews, ratings, comments, photographs, suggestions or other content.

By submitting any content, You represent that:

- You own the content or have the necessary permission to share it.
- Your content is accurate and not misleading.
- Your content does not violate any third-party intellectual property rights.
- Your content does not contain unlawful, abusive, defamatory, discriminatory or offensive material.
- Your content does not contain spam or unauthorized advertisements.

We reserve the right to moderate, reject or remove content that violates these Terms or applicable laws.

10. CONTRIBUTION LICENSE

You retain ownership of the content You submit to Our Site.

However, by submitting reviews, photographs, comments or other content, You grant Kovai Coins a non-exclusive, royalty-free permission to use, reproduce, display and distribute that content for purposes related to operating, promoting and improving Our Services, subject to applicable law and Our Privacy Policy.

We will not claim ownership of Your original content.

You remain responsible for ensuring that any content You submit does not violate the rights of others.

11. GUIDELINES FOR REVIEWS

We may provide opportunities for customers to submit product reviews and ratings.

When posting a review, You agree that:

1. Your review is based on Your genuine experience.
2. Your review does not contain false or misleading information.
3. Your review does not contain abusive, threatening or discriminatory language.
4. Your review does not promote illegal activities.
5. Your review does not violate the intellectual property or privacy rights of another person.
6. Your review is not intended to manipulate ratings or mislead other customers.

We reserve the right to moderate or remove reviews that violate these guidelines.

Customer reviews represent the opinions of individual customers and do not necessarily reflect the views of Kovai Coins.

12. MOBILE APPLICATION LICENSE

If You access Our Services through a mobile application, We grant You a limited, revocable, non-exclusive and non-transferable license to install and use the application on devices owned or controlled by You.

You agree not to:

1. Reverse engineer, decompile or attempt to extract the application's source code, except where permitted by applicable law.
2. Modify or create unauthorized versions of the application.
3. Use the application for unlawful purposes.
4. Remove copyright or trademark notices.
5. Interfere with the application's security or functionality.
6. Use the application to transmit malicious software or unauthorized automated requests.
7. Distribute or commercially exploit the application without Our permission.

You must also comply with the applicable terms and conditions of the platform through which You download the application.

13. SUBMISSIONS

Any suggestions, feedback, comments or ideas You voluntarily submit to Us may be used by Kovai Coins to improve Our products and Services.

You agree that such submissions must not contain confidential information belonging to another person or violate any third-party rights.

We may use general feedback and suggestions for legitimate business purposes without any obligation to provide compensation, subject to applicable law.

14. THIRD-PARTY WEBSITES AND CONTENT

Our Site may contain links to third-party websites, payment gateways, shipping services, social media platforms and other external services.

These third-party services operate independently and may have their own terms, privacy policies and security practices.

Kovai Coins does not control or guarantee the accuracy, availability, security or content of third-party websites.

We recommend reviewing their respective terms and privacy policies before using their services.

Any transaction conducted directly with a third-party provider is subject to the terms applicable to that provider.

15. ADVERTISERS

Our Site may display advertisements, promotional banners or offers relating to Our products or third-party services.

Advertisers are responsible for ensuring that their advertisements comply with applicable laws and that they have the necessary rights and permissions to display such advertisements.

The presence of third-party advertisements does not necessarily mean that Kovai Coins endorses the advertised products or services.

16. SITE MANAGEMENT

We reserve the right to manage and maintain Our Site to ensure its proper operation and security.

This may include:

1. Monitoring activities for violations of these Terms.
2. Restricting access to users involved in unlawful or unauthorized activities.
3. Removing harmful or inappropriate content.
4. Suspending accounts involved in fraudulent activities.
5. Taking appropriate action to protect Our customers, business and website.
6. Updating website features, content and functionality.

We will exercise these rights in accordance with applicable laws.

17. PRIVACY POLICY

We value Your privacy and take reasonable measures to protect Your personal information.

Please review Our Privacy Policy to understand how We collect, use, store and disclose Your personal information.

Our Privacy Policy is available here:

https://www.kovaicoins.in/policies/privacy-policy

By using Our Site, You acknowledge that Your personal information may be processed in accordance with Our Privacy Policy and applicable data protection laws.

Our website is hosted on Shopify, and certain information may be processed by Shopify and its service providers to facilitate Our Services.

18. TERM AND TERMINATION

These Terms remain effective for as long as You access or use Our Site.

We reserve the right to restrict, suspend or terminate access to Our Site or customer accounts where there is a violation of these Terms, fraudulent activity or other legitimate reason, subject to applicable law.

Termination of access does not affect rights or obligations that arose before termination.

19. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to modify, update, suspend or discontinue any part of Our Site, including products, features, prices and services.

We make reasonable efforts to maintain website availability. However, uninterrupted access cannot be guaranteed.

Our Site may occasionally experience maintenance, technical problems, server interruptions or other circumstances beyond Our reasonable control.

We will not be responsible for interruptions caused by circumstances beyond Our reasonable control, subject to applicable law.

20. GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the competent courts in Coimbatore, Tamil Nadu, India, subject to applicable consumer protection laws and other mandatory legal provisions.

21. DISPUTE RESOLUTION

If You have any dispute or concern relating to Our Site, products or Services, We encourage You to contact Us first so that We can attempt to resolve the matter amicably.

You may contact Us through the email address or phone number provided in the Contact Us section.

We will make reasonable efforts to resolve complaints promptly and fairly.

Nothing in this section limits Your statutory rights or Your right to approach the appropriate consumer dispute redressal authority or court under applicable Indian law.

22. CORRECTIONS

Our Site may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, photographs or other information.

We reserve the right to correct such errors and update information whenever necessary.

If an error materially affects an order already placed, We will take appropriate steps to inform the customer and resolve the issue in accordance with applicable law.

23. DISCLAIMER

We make reasonable efforts to ensure that Our Site and its contents are accurate and accessible.

However, Our Site and its services are provided on an "as available" basis.

We do not guarantee that:

- The website will always be available without interruption.
- All website content will be completely free from errors.
- Product photographs will perfectly represent every physical detail of a collectible item.
- Third-party websites or services will always operate without errors.

Nothing in these Terms excludes any consumer rights, warranties or remedies that cannot legally be excluded under applicable Indian law.

24. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Kovai Coins shall not be liable for indirect or consequential losses arising from circumstances beyond Our reasonable control.

We shall not be responsible for losses resulting from unauthorized access to customer accounts caused by the customer's failure to maintain account security.

Nothing in this section limits Our liability for matters that cannot legally be excluded or restricted, including applicable statutory consumer rights, defective or misrepresented products, fraud or other liabilities imposed by law.

25. INDEMNIFICATION

You agree to be responsible for losses or claims arising directly from Your unlawful use of Our Site, infringement of third-party rights or material violation of these Terms, to the extent permitted by applicable law.

Nothing in this section removes or limits any statutory rights available to You as a consumer.

26. USER DATA

We may maintain information relating to Your account, orders, transactions and interactions with Our Site for legitimate business purposes.

Such information may be processed and retained in accordance with Our Privacy Policy and applicable legal requirements.

We take reasonable steps to protect information stored through Our Services.

However, You are responsible for maintaining accurate account information and protecting Your login credentials.

27. ELECTRONIC COMMUNICATIONS, TRANSACTIONS AND SIGNATURES

By visiting Our Site, sending emails or completing online forms, You agree to communicate with Us electronically.

You acknowledge that electronic communications, order confirmations, invoices, notices and other transaction-related records may be provided electronically.

Electronic records and communications may be used as evidence of transactions, subject to applicable Indian laws.

Nothing in this section overrides any legal requirement for a specific form of communication or documentation.

28. MISCELLANEOUS

These Terms of Service, together with Our Privacy Policy, Return and Refund Policy, Shipping Policy and other applicable policies published on Our Site, constitute the agreement governing Your use of Our Services.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by law.

Our failure to enforce any provision shall not constitute a waiver of Our rights.

We shall not be responsible for delays or failures caused by circumstances beyond Our reasonable control, including natural disasters, government restrictions, transportation disruptions, technical failures and other unforeseen events.

Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between You and Kovai Coins.

29. CONTACT US

If You have any questions, concerns or complaints regarding these Terms of Service or the use of Our Site, please contact Us:

Business Name: Kovai Coins

Business Address:

106, Big Bell Complex,
Diwan Bahadur Road,
R.S. Puram, Coimbatore – 641002,
Tamil Nadu, India.

Phone: 7810051947

Email: kovaicoins2026@gmail.com

Website: https://www.kovaicoins.in

We will make reasonable efforts to respond to Your enquiries and resolve any concerns.