Refund policy

Return and Refund Policy – Kovai Coins

Thank you for shopping at the Kovai Coins website and Kovai Coins application.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.

The following terms are applicable to any products that You purchase from Us.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Return and Refund Policy:

- Application means the software program provided by the Company, downloaded by You on any electronic device, named Kovai Coins.
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Kovai Coins.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Application or the Website or both.
- Website refers to Kovai Coins, accessible from https://www.kovaicoins.in.
- You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 hours of placing the order without giving any reason, provided the order has not already been dispatched.

For return requests after delivery, You must notify Us within 3 days from the date on which You received the Goods or on which a third party appointed by You, other than the carrier, takes possession of the delivered product.

To exercise Your right of cancellation or request a return, You must inform Us of Your decision through a clear statement.

You can inform Us of Your decision by:

- Email: kovaicoins2026@gmail.com
- Phone: 7810051947

We will process eligible refunds no later than 14 days from the day on which We receive the returned Goods. Refunds will be made using the same payment method used for the Order, wherever possible.

Conditions for Returns

For Goods to be eligible for a return, please ensure that:

- The Goods were purchased within the last 3 days.
- The Goods are in their original packaging.
- The Goods are returned in the same condition in which they were received.

The following Goods cannot be returned, except where required under applicable law:

- Goods made to Your specifications or clearly personalized.
- Goods which, by their nature, are not suitable for return, deteriorate rapidly or have passed their expiry date.
- Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- Goods which, after delivery, are inseparably mixed with other items.

We reserve the right to refuse returns of merchandise that does not meet the above return conditions, subject to applicable consumer protection laws.

Only regular-priced Goods may be eligible for refunds. Goods purchased on sale are not eligible for refunds unless otherwise required by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us, except where the return is due to an incorrect, defective or damaged product supplied by Us.

You should send the Goods to the following address:

Return Address:

Kovai Coins
No. 13, SR Nagar, Kovilpalayam,
Landmark: Church Backside & PRS Apartments Nearby,
S.S. Kulam, Tamil Nadu – 641107.

Contact Number: 7810051947

We cannot be held responsible for Goods damaged or lost during return shipment where the return is arranged by You. Therefore, We recommend using an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the returned Goods or proof of successful return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to You, You will receive a gift credit for the value of Your return. Once the returned product is received, a gift certificate will be sent to You.

If the Goods were not marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give to You later, We will send the refund to the gift giver.

Contact Us

If You have any questions about Our Returns and Refunds Policy, please contact Us:

Business Name: Kovai Coins
Email: kovaicoins2026@gmail.com
Phone: 7810051947
Website: https://www.kovaicoins.in