Privacy policy

Last updated: November 12, 2026

Kovai Coins operates this store and website, including all related information, content, features, tools, products and services, in order to provide You, the customer, with a curated shopping experience (the "Services").

Kovai Coins is powered by Shopify, which enables Us to provide the Services to You.

This Privacy Policy describes how We collect, use and disclose Your personal information when You visit, use or make a purchase or other transaction using the Services, or otherwise communicate with Us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, You acknowledge that You have read this Privacy Policy and understand how Your information is collected, used and disclosed as described below.

Personal Information We Collect or Process

When We use the term "personal information", We refer to information that identifies or can reasonably be linked to You or another person.

Depending on how You interact with Our Services, We may collect or process the following categories of personal information:

- Contact Details: Your name, billing address, shipping address, phone number and email address.
- Financial Information: Payment details, transaction details, payment method, payment confirmation and other payment-related information. Payment card information may be processed securely by Our payment service providers.
- Account Information: Your username, password, account preferences and settings.
- Transaction Information: Products You view, add to Your cart, add to Your wishlist, purchase, return, exchange or cancel, as well as Your previous transactions.
- Communications: Information You provide when contacting Our customer support team or communicating with Us.
- Device Information: Information about Your device, browser, network connection, IP address and other unique identifiers.
- Usage Information: Information regarding how and when You interact with or navigate Our website and Services.

Personal Information Sources

We may collect personal information from the following sources:

- Directly from You: When You create an account, visit or use Our Services, communicate with Us or otherwise provide Us with Your personal information.
- Automatically through Our Services: Through Your device when You use Our website or Services, including through cookies and similar technologies.
- From Our Service Providers: When We engage third parties to provide services or technology on Our behalf.
- From Our Partners or Other Third Parties: Where permitted by applicable law.

How We Use Your Personal Information

Depending on how You interact with Us and which Services You use, We may use Your personal information for the following purposes:

1. Providing, Tailoring and Improving Our Services

We use Your personal information to:

- Process and fulfill Your orders.
- Process payments and refunds.
- Arrange shipping and delivery.
- Manage Your customer account.
- Remember Your preferences and shopping activities.
- Handle returns, exchanges and cancellations.
- Provide customer support.
- Improve Our website, products and shopping experience.
- Recommend products that may be relevant to Your interests.

2. Marketing and Advertising

We may use Your personal information for marketing and promotional purposes, such as sending promotional communications through email or other communication channels, where permitted by applicable law.

We may also display advertisements for Our products and services on Our website or other platforms, including based on Your previous interactions with Our Services.

You may opt out of promotional communications at any time.

3. Security and Fraud Prevention

We use Your personal information to:

- Authenticate Your account.
- Help provide secure payment and shopping experiences.
- Detect, investigate and prevent fraudulent or suspicious activities.
- Protect Our customers, business and Services.
- Maintain the security of Our website and systems.

If You register an account, You are responsible for keeping Your login credentials secure. We recommend that You do not share Your username, password or other access details with anyone.

4. Communicating with You

We use Your personal information to respond to enquiries, provide order updates, offer customer support and maintain Our business relationship with You.

5. Legal Reasons

We may use Your personal information to comply with applicable laws and regulations, respond to lawful requests from government authorities, resolve disputes and enforce Our terms and policies.

How We Disclose Personal Information

We may disclose Your personal information to third parties for legitimate business purposes, subject to applicable laws and this Privacy Policy.

Such circumstances may include:

- Shopify and Service Providers: We share information with Shopify and other service providers who assist Us with website hosting, payment processing, analytics, customer support, cloud storage, order fulfillment and shipping.
- Payment Providers: We share necessary transaction information with payment gateways and financial service providers to process Your payments.
- Shipping and Delivery Partners: We share Your name, address, phone number and relevant order information to facilitate product delivery.
- Business and Marketing Partners: Where permitted by applicable law, We may share information with advertising and marketing partners to promote Our products and services.
- With Your Consent: When You request or authorize Us to share specific information with third parties.
- Legal and Business Requirements: When necessary to comply with legal obligations, respond to lawful requests, protect Our rights or handle business transactions such as mergers or restructuring.

We do not sell Your personal information as a standalone commercial product.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes certain personal information about Your access to and use of Our Services to provide and improve the shopping experience.

Information You submit through Our Services may be transmitted to and shared with Shopify and its service providers, including parties located in countries other than India.

Shopify may also use information obtained from Your interactions with Our store and other merchants to provide enhanced features and services, subject to its own privacy policies and applicable laws.

To learn more about how Shopify processes personal information and the rights available to You, please visit:

https://privacy.shopify.com/en

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If You follow links to websites that are not affiliated with or controlled by Us, We recommend reviewing their privacy and security policies and terms and conditions.

We are not responsible for the privacy practices, security or content of third-party websites.

Any information You share on public or semi-public platforms, including social networking websites, may be visible to other users of those platforms.

The inclusion of third-party links does not necessarily imply Our endorsement of those websites or their services.

Children's Data

Our Services are not intended for use by children who are not legally permitted to make purchases or use such services independently under applicable law.

We do not knowingly collect personal information from children in violation of applicable laws.

If You are a parent or legal guardian and believe that a child has provided Us with personal information without appropriate authorization, please contact Us using the details provided below.

Where required by applicable law, We will take appropriate steps to address the request.

Security and Retention of Your Information

We take reasonable measures to protect Your personal information against unauthorized access, disclosure, alteration or destruction.

However, no security system is completely secure, and We cannot guarantee absolute security.

We recommend that You avoid sending sensitive or confidential information through unsecured communication channels.

The period for which We retain Your personal information depends on several factors, including:

- Whether You maintain an active customer account.
- Whether the information is required to fulfill Your orders.
- Applicable legal, tax and accounting requirements.
- The need to resolve disputes.
- The need to enforce Our agreements and policies.

We retain personal information only for as long as reasonably necessary for these purposes or as required by applicable law.

Your Rights and Choices

Subject to applicable Indian laws and regulations, You may have certain rights regarding Your personal information.

These may include:

- Right to Access: Request information about the personal data We process about You.
- Right to Correction: Request correction of inaccurate or incomplete personal information.
- Right to Erasure: Request deletion of personal information, subject to applicable legal retention requirements.
- Right to Withdraw Consent: Withdraw Your consent where We rely on consent as the legal basis for processing Your personal information.
- Right to Grievance Redressal: Raise concerns or complaints regarding the processing of Your personal information.

You may exercise these rights by contacting Us through the details provided in the Contact section below.

We may need to verify Your identity before processing certain requests.

We will respond to eligible requests within the time limits prescribed under applicable law.

Managing Communication Preferences

We may send You promotional emails and other marketing communications where permitted by applicable law.

You can opt out of promotional emails at any time by using the unsubscribe option provided in those emails.

Even if You opt out of promotional communications, We may continue to send essential non-promotional communications, such as order confirmations, payment updates, shipping notifications and important account-related information.

Complaints and Grievance Redressal

If You have any concerns or complaints regarding Our collection, use or processing of Your personal information, You may contact Us using the contact details provided below.

We will review and address eligible complaints in accordance with applicable Indian laws and regulations.

Where applicable, You may also exercise Your rights or approach the relevant regulatory authority in accordance with applicable law.

International Transfers

Your personal information may be transferred to, stored or processed in countries outside India through Shopify and other service providers that support Our Services.

Where such transfers occur, We will take reasonable steps to ensure that personal information is handled in accordance with applicable data protection laws and regulations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in Our business practices, website operations, technology, legal requirements or regulatory obligations.

Any updated Privacy Policy will be published on this website with a revised "Last updated" date.

We encourage You to review this page periodically to stay informed about how We protect Your personal information.

Contact Us

If You have any questions about Our privacy practices, this Privacy Policy or wish to exercise Your rights regarding personal information, please contact Us:

Business Name: Kovai Coins

Website: https://www.kovaicoins.in

Email: kovaicoins2026@gmail.com

Phone: 7810051947

For privacy-related enquiries and grievances, You may contact Us using the above details.